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Facing hefty overdraft charges for their checking accounts, many customers of Royal Bank of Canada were irate. Revenue from its top 20% of revenue producers rose 20%, says Martha Rogers, co-owner of the Peppers & Rogers Group,...
The web and email solutions vendor has appointed IT veteran, Alison Higgins-Miller, as vice president for Asia Pacific Sales. Higgins-Miller joins Websense after more than 10 years management experience in the industry, most...
Twitter changes customer service Twitter changes customer service BY JON SWARTZ USA TODAY SAN FRANCISCO — When Wes Harper's high-definition cable service went on the fritz a few months ago, he hopped on Twitter and tried to...
Frank Eliason, director of digital care at Comcast, says Comcast uses Twitter, Facebook, YouTube, blogs and help forums to help customers. SAN FRANCISCO — When Wes Harper's high-definition cable service went on the fritz a few...
Contact center agents typically use headsets ? and thanks to VoIP the phone system is now controlled by software ? so why bother providing them with expensive, high-end IP phones loaded with unnecessary functionality? Why not...
Earnings roundup: American Express 3Q profit drops, VCA Antech earnings edge up in 3Q Top stories: NEW YORK (AP) -- American Express Co. reported its eighth straight quarter of falling profits as consumers spent and borrowed...
Mit Support Community, Innovation Community, Social Experience Designer und Cloud Monitor sorgt RightNow CX für ein neues soziales Erlebnis München, 29. Oktober 2009 — RightNow Technologies (NASDAQ: RNOW) stellt mit November...
Online real estate broker Redfin today announced a $10 million series-D financing led by Greylock Partners. Existing Redfin investors Madrona Venture Group, Draper Fisher Jurvetson, Vulcan Capital and The Hillman Company also...
RightNow (NASDAQ: RNOW) kicked off its global user conference series with a song heard around the world. At its North America Summit in Colorado Springs, Colo., RightNow invited Dave Carroll, a Canadian singer made famous for...
SEATTLE, November 12, 2009-- Online real estate broker Redfin today announced a $10 million series-D financing led by Greylock Partners. The financing caps a 12-month span during which the real estate market contracted but...
