Incident Impact Module Extends Capabilities of CA, Remedy, Clarify and Other Leading Service Desks by Prioritizing Incident Handling By BusinessWire WALTHAM, Mass., BUSINESS WIRE -- Oblicore, the leading provider of ITIL-based Service Level Management software today announced a revolutionary new solution module: Guarantee(TM) Incident Impact. This SLM module empowers service and support organizations to align incident priority handling with business objectives and to improve performance reporting across both the contact management center and the enterprise as a whole. The Guarantee(TM) Incident Impact Module enables service desks and call centers to leverage service level agreements in order to prioritize inbound incidents. Instead of traditional "first in/first out" incident management, the Guarantee(TM) Incident Impact...
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