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Common wisdom says that buying cheap is more expensive in the long run Rank No. 1: On-time flights score: 14; canceled flights score: 15; reports of mishandled baggage per 1,000 passengers score: 9; complaints per 100,000 enplanements score: 15; J.D. Power and Associates customer satisfaction ranking score: 9; asset-to-liability ratio score: 2; and overall score: 93. When it comes to air travel, consumers probably expect this to be true. After all, budget carriers aren't always considered smooth-running operations offering a consistent level of service. But according to our analysis of the nation's 10 major airlines, discount carriers actually rank first in reliability. Southwest Airlines, the no-frills discount carrier, handily beat the competition in most of the categories we judged. JetBlue, also considered a discount... [read full story]
