CALL CENTRE FOCUS: First Direct is the UK's Top Call Centre for Customer Service

UK's biggest ever call centre benchmarking exercise reveals the UK's Top Ten Call Centres for Customer Service Retail and financial services call centres are the best performers Cambridgeshire County Council is the highest scoring public sector call centre and reaches the Top Ten Independent wine merchant Laithwaites is the top retail call centre The highest performing call centre in the telecoms & utilities sector is United Utilities and Holiday Extras came top in entertainment, leisure & travel category 93% of customers got through to the call centres on their first attempt and 96% of customer enquiries were resolved by the initial call 85% of callers in the study were either satisfied or extremely satisfied with their call experience LONDON -- Telephone and online bank First Direct scored the highest overall score in the... [read full story]