By Nadji Tehrani, Chairman and CEO Industry Leaders Share Their Views on the Present and the Future Growth of the Call Center and CRM Industry Since 1982, when this publication was launched as Telemarketing® magazine, it has always provided the most authoritative information about practically every aspect of the call center/CRM industries. Indeed, along the way, this publication was called as “The Bible of the industry” by the Wall Street Journal. As the industry evolved, the title of the publication changed to be more in line with the growth and the new nature of the industry. Currently, we believe that Customer Interaction Solutions® is a more appropriate name for our...
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