Voter hotline gets and IT boost in preparation for Election Day

Voter hotline gets VoIP boost in preparation for Election Day By: Todd R. Weiss - Computerworld (U.S.) (NA) (10 Oct 2008) Manually created system hooked to traditional phone lines is getting an upgrade to handle anticipated traffic With the Nov. 4 presidential election less than four weeks away, the Lawyers' Committee for Civil Rights Under Law is gearing up its IT systems to handle an expected 150,000 Election Day telephone calls on voting-related issues to its toll-free hot line. The Washington-based nonprofit group created a basic telephone hot line -- 1-866-OUR-VOTE -- four years ago for the 2004 election, using a system of linked phone lines to connect voters with volunteer lawyers and paralegals. In the past, the U.S. had had to deal with various e-voting problems as well. Because it used traditional phone architecture,... [read full story]