US economic crisis good for RP BPOs

By Judy Quiros Mindanao Bureau DAVAO City, Philippines -- The economic crisis hounding the United States could actually be good, at least for the future of the business process outsourcing (BPO) industry in the Philippines, an industry player said Thursday. Nanette del Monte, chief of the Cyber City Services based here, said the economic crunch affecting the US will push American businesses to maintain, or even expand their linkages with Philippines BPOs because they could save more on cost. Del Monte said the country's cheap labor cost would help American companies save much-needed money. "The future of contact centers (in the Philippines) is bright in the wake of the US economic crisis because the BPO industry is cost-based," Del Monte said before the Club 888 forum held at The Marco Polo hotel here. She said because... [read full story]