QSR Magazine Names America's Best Drive-Thru

DURHAM, N.C.--(BUSINESS WIRE)--QSR magazine, a business-to-business publication for food service executives and operators, has released the results of the 2008 Quick-Service Drive-Thru Performance Study. Produced and conducted by Insula Research, the annual study seeks to identify quick-service restaurants that perform best in several areas of drive-thru service. Chick-fil-A took top honors for the fifth time in the study's history and was named by the magazine as America's Best Drive-Thru 2008. The Atlanta-based restaurant chain placed first in two of the four categories covered in the study. "Chick-fil-A remains a perennial leader in drive-thru service for one reason—a focus on the basics," said Sherri Daye Scott, editor of QSR. "No bells and whistles, no out-of-the box training systems. Just a strategy focused on getting... [read full story]