Nader says: Fly Southwest!

Frugal Flying by Ralph Nader Two widening passenger service philosophies are contrasting themselves daily. One declares that it is necessary to charge airline travelers for just about everything but breathing and using the restrooms. Count nearly all the major airlines, including Jet Blue in this category. The other approach is championed by Southwest Airlines, which avoids the added charges, penalties and unilateral charges in fine-print agreements with their customers. Why should you be surprised when you learn that Southwest has the overall best fares, most pleasant service, answers phones promptly with human beings, records more profits during the past eight years than all other major carriers combined and pays its CEO, and President the least of their CEO competitors? Treating their customers as if they matter all the... [read full story]