Caribbean Contact Center BPO Report 20082010 Published by Zagada Institute Projects Caribbean...

Zagada Institute announces the publication of its Caribbean Contact Center & BPO Report 2008-2010: "A Care Process Analysis". The report finds that the region's agent and business process outsourcing (BPO) talent base has grown from 24,000 since 2005 to almost 65,000 -- a 284 percent growth, and will exceed 101,000 by 2010. The numbers of call centers and BPO companies have also grown from 85 to 135. The economic impact has almost tripled from US$500 million in 2005 to just under US$1.5 billion. The study offers details on costs, demographics and service suppliers to U.S. corporate buyers and sourcing executives for comparing and evaluating the leading service suppliers and each of the 12 English and Spanish markets. Case studies on e-Services Group International -- the Caribbean's leading operator, KM2 and Contact Center... [read full story]