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Posted by Michael Krigsman @ 5:26 am The commonly used phrase “lack of IT alignment” suggests communication problems arising from dysfunctional boundaries between IT and business groups inside an organization. In a move apparently designed to reduce poor alignment and create strategic opportunity, Bausch & Lomb, the eye care company, has merged its customer service and information technology functions together under CIO Alan Farnsworth. Larry Dignan comments: [I]t appears that Bausch & Lomb has linked IT and customer service and given one guy the ball to integrate the two. The move is also an example of how business executives–not technically trained types–are taking over the role as CIO. Disconnects, gaps, or communication issues that might arise between these important groups now have a built-in resolution mechanism. With a... [read full story]
