5 Must Have Skills - Mopey Murphys Need Not Apply [Slacker Manager]

I’ve been doing a LOT of hiring lately, and folks have asked me what I look for when I hire folks for my IT Help Desk. I find that the best folks have these 5 qualities in abundance, with number 0 being non-negotiables. 0) Attitude and communication skills - If you can’t talk or write very well, with a positive attitude all the time, I really don’t want you on my team. Mopey Murphys need not apply! 1) Inbound call center/help desk experience - This shows you can handle stress, and you can do more than 1 thing at a time, a key quality each of our best folks exhibit. 2) Expertise in Microsoft Office 2003 (soon to be in Office 2007) - You must have Outlook expertise, and you must be extremely good with Word and Excel, with the ability to use the Help menu and Google to find other answers. 3) Demonstrated excellence somewhere... [read full story]