Brussels, Belgium -- adm Group, the largest owner-managed call center company in Germany, and Altitude Software, a leading independent global contact center solutions vendor, have set up a customized contact center solution for T-COM's hotline on record time. T-COM, a legacy telephone and fixed network carrier and IPTV operator company within the Deutsche Telekom Group, has recently decided to outsource about 45,000 employees to a new service company. In this process, the main customer hotline for T-COM called KT1000 was set to be outsourced to several partner companies, one of them being the adm Group. To this effect, T-COM provided adm Group with a fully locked LAN-infrastructure for PC's and servers, thus ruling out the local deployment of software on the agent PC's. T-COM required an inbound campaign with complex...
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