Travel Solutions by Christopher Elliott : Days Inn's online reservations system is very problematic

Travel Solutions by Christopher Elliott : Days Inn's online reservations system is very problematic Travel Solutions by Christopher Elliott Tucson, Arizona | Published: 07.27.2008 Q I'm disappointed with Days Inn's "no cancellation" policy reply and frustrated by its indifference to my predicament. I hope you can help me. I'm visiting the United States next week, and I made two separate hotel reservations. The first was for a night at a Days Inn in Bakersfield, Calif., and the second was for a night at a Days Inn in Williams, Ariz. Instead of generating a reservation for each property, the hotel's Web site gave me two confirmations in Bakersfield. Since Days Inn has a "no cancellation" policy, my credit card was charged and I couldn't get my money back. I've e-mailed Days Inn, since I feel I'm a victim of its bad online... [read full story]