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4,000 stranded as computer glitch causes Heathrow check-in chaos

Aug 14, 2008
Story Timeline:  147 days

Thousands of passengers were stranded at Heathrow after a computer glitch caused major delays to flights. More than 4,000 were affected by the disruption, which was caused by a fault in the check-in systems at Terminal 3. The technical failure led to the computer screens which display flight information going blank. Passengers are forced to queue outside Heathrow's Terminal 3 after a computer glitch caused all check-in desks to be shut Dozens of departing flights were delayed by up to an hour and passengers were forced to wait outside the airport building while the problem was resolved. Officials closed all check-in desks while they tried to locate the source of the fault and people were told to queue up outside. Several desks were reopened after about an hour and passengers were checked in throughout the evening. BA fares... [read full story]                    

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COMMENT – The Competition Commission reports – but what about Heathrow?

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Heathrow disruption after glitch

bbc.co.uk Aug 14, 2008
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